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Frequently Asked Questions

A TuggBoat is an email address that forwards to your current email inbox. Let's say your name is Joe Smith and your current email address is Joe234@Gmail.com, and you decide to buy the TuggBoat Joe@Smith.email. Anytime anybody sends an email to Joe@Smith.email, you'll receive it at your Joe234@Gmail.com address.
No problem! Simply edit your TuggBoat Destination to your new email service, and we'll change where the emails forward to within 24 hours. No one even needs to know that you changed email services, because your TuggBoat stays the same!
VERY good question. It's actually fairly easy to make your current email service send from your TuggBoat. We've made a list of instructions HERE for most email services. Once your settings are complete, your emails will say they're from your TuggBoat!
A TuggBoat is useless without a Destination Address! If you've already created an account, you can log in and edit your Destination Address from your Deck. If you haven't created an account, you should have received a Confirmation Email with your purchase, sent to your contact email. In it, there will be a Purchase Number that you can use to create an account and set your destination address.
A Fleet is the last part of the TuggBoat: the part after the @ symbol. For example, with the TuggBoat Sarah@CatLover.email, CatLover.email is the Fleet. We have a list of available Fleets that you can get TuggBoats under for the standard price, or you can Choose Your Own Fleet to make something REALLY creative. We'll let you know if it's available, and what the price will be.
Depending on availability, there is some variability in pricing. If you choose from an Available Fleet, the price will be the standard . If it's a new Fleet, the pricing may change due to the market price.
If you have an email address in mind, you're welcome to see if it's available! Just type into the "Choose Your Own!" box, and we'll let you know if we can make it happen. The rates may vary, according to availability, but try try again until you find one that you want.
Of course! When you get to the PayPal page, click "Don't have a PayPal account?" at the bottom.
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